Frequently Asked Questions

payment plan problems

I am on an installment plan. Will my payments be charged automatically?

Your installments are charged once a month for five months. They will automatically be deducted on the same day that you started. For example, if you started on January 12th, the payments will be deducted on February 12th, March 12th, April 12th and May 12th.

I cannot log in to the student website anymore.

If you are on an installment plan, it is possible that your monthly payment has failed. This will automatically prevent you from being able to log in. Contact us to see if this is the problem and we can help you reestablish your payment plan and access your course materials again.

What happens if I cannot make my monthly payment?

If your monthly payment fails you will be automatically suspended from the student website and an administration fee of $50 will be added to your account. You can contact us to arrange for the payment to be reestablished and gain access to the student website again. If you anticipate you will have a problem with making a payment and contact us, and this is the first time this has happened, the $50 fee will be waived.

Can I change the date of my payment plan?

Sometimes you know that you are going to be short of funds on the day that your next payment is due. If this is the case, contact us and ask us to change the payment due date. This MUST be done at least 72 hours (3 days) BEFORE your payment is due. Once we change the date it will change the date for all subsequent payments as well.

How can I pay the balance and get my manuals?

Contact us to find out the balance of your account. You can go to the shopping cart and choose Administration Fees – Pay Your Balance. Once we receive the balance we can order and send your printed manuals. You can go to the Administration Fees page here.

My credit card has expired/been stolen or lost. How can I change my account to my new credit card number?

You can do this on our website.

  1. Go to your account page here and log in.
  2. Click on Subscriptions in the left-hand menu.
  3. Click View beside the subscription that relates to your payment plan.
  4. Click on Change Payment.

Your new card details can then be entered and saved and will be used for your next payment.

How do I check if a payment went through?

You can do this on our website.

  1. Go to your account page here and log in.
  2. Click on Subscriptions in the left-hand menu.
  3. Click View beside the subscription that relates to your payment plan.

You will see the details of your payment plan. This shows you the last payment that went through, and the next payment due date.

Please note: The end date will always be one month after your plan has completed. We do not charge an installment that last month (we only charge 5 installments in total) but this is the date that Stripe or Paypal will close your installment plan.

My payment defaulted but I have money in my account.

If your payment was declined this is something that was done by your bank or credit card provider. We are unable to see why it was declined as this is an automatic system that we do not have any control over. Please contact your bank or credit card provider to discuss with them.

My payment was deducted for more than what I had agreed to.

We only ever charge the agreed amount when you set up your plan. Some banks and credit card companies charge a fee that we have no control over. If you have been charged more, please contact them directly to discuss. It is possible that they have charged an “overseas transaction fee” as our registered address is in Singapore. However, your payment plan is charged in US dollars and they should not be charging you fees since both Paypal and Stripe are US based companies. In previous instances of this happening, the credit card companies have refunded the fees so it is worth contacting them to ask for this to be done.

I have decided not to pursue my course and would like a refund or to transfer my course to someone else. How do I do this?

Our refund policy is to provide a full refund (less a $50 administration fee) within two days (48 hours) of registering for your course. We do not offer refunds outside this time period. You cannot transfer your course to another person.