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Policies

Grievance Policy

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GRIEVANCE POLICY

Childbirth International maintains a grievance procedure with the following aims:

  • to systematically address specific instances of misconduct by Childbirth International Birth Professionals
  • to remedy misconduct where possible
  • to support accountability of individual Birth Professionals as well as Childbirth International as a certifying body and professional association
  • to support professional standards in the doula, childbirth educator and breastfeeding counselor professions
  • to ensure fairness in the grievance procedure.

Complaints

If a member of the public, another Birth Professional, a health professional, or a member of Childbirth International, (hereinafter referred to as “the Complainant”) has a complaint against the conduct of a Childbirth International Birth Professional, this must be put in writing within 12 months of the event taking place, addressed to the Director of Childbirth International (hereinafter referred to as “Director”). Childbirth International employees and officers may also institute a grievance proceeding internally, without a complaint filed by an outside party. The email address to send complaints to is support@childbirthinternational.com.

Information Required

The Complainant must provide the following information:

  • details of the complaint, with dates and an explanation of where the event took place
  • details of what action the Complainant has taken so far to remedy the situation
  • evidence of the complaint (e.g. screenshots, copies of letters)
  • name and contact details of the Complainant

We will not investigate hearsay, or complaints without any evidence. We require the name of the Complainant and will share this with the Birth Professional whom the complaint is made about. We will not investigate anonymous complaints.

Investigation

The complaint will be investigated by the disciplinary committee (hereinafter referred to as the “Committee”), during which time the Committee may request further supporting documentation and evidence. The student or certified Birth Professional will be contacted for their perspective. The student or certified Birth Professional will have the opportunity to respond to the Committee. The goal for Childbirth International in the case of a complaint is to encourage the Complainant and the Birth Professional to communicate and resolve the problem in a mutually beneficial way. If this is not possible, Childbirth International will review the complaint and, following a decision, may take action as set out below.

Displinary Action

Following the investigation, the Committee may take one of the following actions:

  • no action taken
  • encourage the Complainant and the Birth Professional to communicate with each other to find a mutually acceptable solution
  • written warning sent to the Birth Professional
  • temporary withdrawal of Childbirth International certification or access to the student website, pending actions that must be carried out in order for certification or access to be reinstated, including but not limited to, making appropriate amends to the aggrieved party
  • permanent withdrawal of certification, membership status and/or enrolment in any training programs, and removal from all forums or websites managed by Childbirth International and their agents.

If a student or graduate is permanently withdrawn as a result of disciplinary action, no refunds will be due.

Privacy Policy

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PRIVACY POLICY

We take your privacy seriously

Your privacy is important to us. Read our privacy policy to learn more about what information we hold and what we do with it.

If you have shared your email address and other contact details with us, we believe that we have a responsibility to maintain your privacy and not use that information for anything other than what you’ve requested. We won’t provide your personal details to any other organization, under any circumstances. The details we store are strictly for our own use and won’t be made publicly available or sold to other groups. We will NEVER share your personal details with any third party unless we’re required to do so by law. If at any time we decide to change our privacy policy in a way that would affect your privacy, we’ll notify you and give you the opportunity to remove your name.

Credit Card Details

When you pay for your course you’ll be taken to a secure page to enter your credit card details. We don’t store these details. The payment is processed by either Worldpay or PayPal and they don’t forward the credit card information to us. At no time do we ever have your credit card number.

Contact Information

When you become a student with Childbirth International you’ll provide your name and contact details, including a mailing address. We require this information so we can ship your student manuals to you. We guarantee that we’ll NEVER share your details with any third party, unless we’re required to do so for legal reasons. Your contact information won’t be sold, exchanged or made available in any way. We won’t provide our mailing list of students and graduates to ANY company or organization for payment, for exchange or for free, unless we’re required by law to do so. You have our absolute assurance that your private information will remain private.

We do store information on our servers about our students and those who have registered for our mailing lists. At any time you can remove your name from the mailing list yourself. Your contact details can only be accessed by our administration staff at Head Office. It can’t be accessed through our website. The information is stored on a database on our own server and can only be retrieved with passwords and secure web pages.

The student website does use cookies to store information about the site on your computer. A cookie is a small text file that is kept on your own computer. We will NEVER retrieve any information from your computer.

Find a Doula Service

Many doulas, educators and counselors want to publicize their name and services in order to find clients. Childbirth International provides Find a Doula (www.findadoula.com) – a free service where you can let the world know about you. In order to advertise your name we’ll require your telephone number, email address, and location (city and country). When a potential client carries out a search and finds your name, they can’t see your email address. If they choose to contact you, they must fill in the inquiry form where your contact details are hidden. Their inquiry will then automatically be emailed to you. The potential client won’t know your email address unless you choose to share it with them. As with our other services, we guarantee that we’ll NEVER share this information with any third party, for payment, exchange or for free, unless we’re required by law to do so. You have our absolute assurance that your private information will remain private.

Refund Policy

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REFUND POLICY

It’s ok to change your mind

If you register for a training program you have two days to review the course program. If you decide the course is not for you, you can cancel within 48 hours of purchase and receive a full refund, less an administration fee.

You’ll have full access to all the course materials within a few minutes of registering so you can review them straight away. This allows you to take a look at the course and decide if it’s what you are looking for.

If you decide not to continue, you must contact us in writing before the two days are completed and request a refund. The amount you’ve paid will be refunded, less a $50 administration fee. The administration fee covers the cost of the fees we are charged for processing your initial payment, the cost of processing a refund and the administrative cost of manually reversing your order.

Code of Practice

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CODE OF PRACTICE

Birth Professional refers to the role of a Birth Doula, Childbirth Educator, Postpartum Doula or Lactation Counselor (Breastfeeding Counselor).

Roles and Responsibilities

A Childbirth International Birth Professional:

  • recognizes that their role is defined by their client, not by themselves; they will actively identify the needs, values, and expectations of each client, including their client’s individual definition of their role
  • supports the client’s choices, regardless of their personal views (limits to this are discussed under Ethics and Values below)
  • recognizes they work within an integrated support system, including the client’s family and medical care providers, and encourages their clients to consult medical caregivers on any areas of medical concern
  • works to avoid an adversarial stance with other supporters, including medical staff and family and to promote open and respectful dealings with all persons they come into contact with in the course of their work
  • provides physical and practical support, emotional support, and information and perspective; they do not provide prescriptions, advice, or recommendations, including regarding use of “natural” remedies or complementary (“alternative”) therapies such as homeopathy or herbal medicine in their role as a Birth Professional
  • recognizes that it is always the client who makes decisions, and that it is not the Birth Professionals responsibility to advocate with caregivers on behalf of the client; the Birth Professional may discuss options, or remind a client of her previously stated wishes, but it is the client’s responsibility to state her preferences and intentions, and to determine whether to accept medical interventions
  • does not provide clinical care, medical assessment, diagnosis, or advice, and is not expected to assist the client in any clinical manner in the actual birth of the baby

Evidence-Based Care

A Childbirth International Birth Professional:

  • promotes evidence-based care as the standard for all women and babies
  • has a duty to provide clients with information on the medical evidence for or against any practice, in as far as they are aware of it, to the extent desired by the client – where the Birth Professional provides information that is not in line with current best-available evidence, or where evidence does not exist, this should be clearly stated to the client
  • recognizes that clients may choose care that is not evidence-based, and supports them in that informed choice
  • emphasizes teaching of tools and skills, including those in research, evaluation, assertiveness, communication, and decision-making, not just providing passive information, so that the client has the practical means to achieve their goals and further reinforcing the responsibility of clients to make their own decisions

Professional Ethics and Values

A Childbirth International Birth Professional:

  • maintains the highest standards of honesty, integrity, respect, courtesy, and professionalism when dealing with any other persons in their professional capacity, including clients’ family members and medical caregivers
  • is punctual for client appointments
  • does not promote products that undermine breastfeeding (e.g. bottles, teats, pacifiers, formula milk) to clients, does not recommend such products, provide samples of such products or use teaching materials or equipment that contain the brand names of such products.
  • communicates their terms of service, availability, back-up arrangements, limitations of service, fees, refunds, cancellation policy to their client – we suggest that this is in a written agreement signed by both the client and the Birth Professional
  • makes themselves available continuously during the agreed on-call period; if a situation arises that prevents them from being available, they will make every effort to communicate this orally (in person or in a live telephone call, not solely by voicemail, email, or text message), and to ensure a back-up is available
  • makes every effort to disclose as soon as is practicable, including on first meeting, any circumstance in which they are unable to provide service including because of ethical or personal conflicts
  • maintains client confidentiality and will not discuss any personal details of a client except with a back-up, and only such information as is necessary for the back-up to provide appropriate care; the Birth Professional may discuss details with others if expressly permitted by the client, or as required by law
  • keeps all records confidential, except where disclosure may be required by law

Intellectual Property

A Childbirth International Birth Professional will respect copyright and intellectual property at all times, including as set out below.

All written work authored by Childbirth International or their agents is protected by copyright, including books, articles, study guides, online articles, websites, business forms, personal emails, posts to an Internet discussion forum, and any other written work, regardless of how formal it is, or whether it has been “published” in a recognized book or journal.

Distributing or reposting copyrighted material on paper or online without the express permission of the author or copyright holder is illegal and unethical. This includes acts such as posting an article from a medical journal on an Internet discussion forum, photocopying an article to include in a set of handouts for clients, or using another person’s page on “what is a doula/childbirth educator/breastfeeding counselor” or another person’s registration form on one’s own website without express permission.

Plagiarism

Plagiarism is the use of the written work of another without giving credit. Plagiarism is not acceptable in student assignments, handouts or other materials created for clients, websites and promotional materials, discussion in personal communications such as email or posting to discussion forums, or any other written work. Plagiarism includes such acts as quoting any material from another source without credit, or passing off someone else’s idea as one’s own where the original idea is identifiable and the originator known.

Adaptation

No written work is 100% original; all work builds on ideas from elsewhere. It is permissible to build on the ideas of others so long as the original work is credited where those ideas are still identifiable. Changing a few words to make a work or an idea appear slightly different from the original is not adequate. Work must be completely rewritten with significant transformation or new elements added, or else credit must be given, even if direct quotes are not used.

Training Materials

Childbirth International students and certified Birth Professionals may use CBI materials when working with clients. They may not train other Birth Professionals with CBI materials, provide workshops using CBI materials, or distribute the material to persons other than clients without the express written permission from Childbirth International.

Competition

If a student or graduate subsequently establishes a Birth Professional training program that is deemed by Childbirth International to be in direct competition to Childbirth International, access to the student website and any discussion forums or websites managed by Childbirth International will be terminated. If the Childbirth International training program has not been completed at the time the student establishes such a training program, the student will be terminated from the Childbirth International training program and will not be eligible for certification. In such cases, Childbirth International will not be liable for a refund of any training or membership fees.

Full Disclosure

At no time will a student claim to be graduated with Childbirth International unless they have received their Certificate. Graduates cannot claim to be graduated with Childbirth International unless they completed all the requirements of the course they are claiming certification in and have received their certificate.

Professional Development

A Childbirth International Birth Professional:

  • uses reflective practice in their daily professional practice
  • pursues continuing education as part of their professional development
  • once a certified Birth Doula, if identifying themselves as a certified Labor Doula, they will acknowledge Childbirth International as the certifying body by using the initials CBD (CBI)
  • once a certified Childbirth Educator, if identifying themselves as a certified Childbirth Educator, they will acknowledge Childbirth International as the certifying body by using the initials Dip CBEd (CBI)
  • once a certified Postpartum Doula, if identifying themselves as a certified Postpartum Doula, they will acknowledge Childbirth International as the certifying body by using the initials CPD (CBI)
  • once a certified Breastfeeding Counselor, if identifying themselves as a certified Breastfeeding Counselor, they will acknowledge Childbirth International as the certifying body by using the initials CBC (CBI)